‘Oh-so-simple’ Terms and Conditions


Ever wondered why Terms and Conditions on websites, contracts, agreements and every thing you buy nowadays are so complicated?    We do.  And we really can’t see why.  I we provide you an honest service, you should have nothing to complain about.  Certainly nothing to invoke any legal terms and conditions on.  Humans work things out, right?

So, we have decided to take it upon ourselves to create some very simple to understand Terms and Conditions.  Not the type lawyers make their riches from. Just simple, sensible statements that we both understand.

By the way, we legally must supply you, as a consumer, with products and services that are as described, fit for purpose and delivered with reasonable care and skill.  Nothing in these terms will affect your legal rights.


The Company:

Listen up.  This is important if these sort of things rock your boat.   We are trading as “Wedding Tuk Tuk” or “WeddingTukTuk.com” depending on the time of day or how we feel at the time.  You are in essence contracting with me, Prem Gyani, a self employed sole trader based at the address of 10 Heath Road, Helpston, Peterborough PE6 7EG.

We have registered a dormant company called Wedding Tuk Tuk Ltd at Companies House under Company Number 11391057 with an address of 10 Heath Road, Helpston, Peterborough, PE67EG.  The named directors are Prem Gyani and Heidi Gyani (as an inanimate object, Tara the Tuk Tuk is not a director. But she would like to be as soon as the law allows it.)    Wedding Tuk Tuk Ltd is a dormant company and we are not trading under that name.

We are not VAT registered. 

Contacting us:

Feel free to contact us at any time.  We’ll answer emails as soon as we can but if it’s urgent send us a text.

  1. Our email is prem@weddingtuktuk.com  or you can reach ‘her’ on tara@weddingtuktuk.com
  2. You can always speak or send a text to us on 07770 833 999.

Note that new fangled systems like Facebook, Twitter, WhatsApp and the like don’t tend to work well as Prem is old and Tara doesn’t have thumbs. Or fingers coming to think about it.

General Terms and Conditions


As well as the following, you really should read the terms applicable to the Wedding car, magic mirror photo booth, entertainer or adventurer service that are listed on your agreed Service Agreement.

In a nutshell:

  1. This website is a marketing guide only.  We all trust marketeers, right?
  2. We will do everything that you can reasonably expect to make sure that our attendance at your event is fab.
  3. Once we know the what, where and whens of your event, we will agree a fee, take a deposit and just get on with it.
  4. You will pay a deposit. We will then prepare for the event based on what you want. 5 Days before the event you pay us the outstanding fees. We will make sure people laugh and smile at your event. 
  5. You and your guests will look after the Tuk Tuk when it is at your event.
  6. You can cancel at any time. But it may cost you.
  7. If you have a complaint, let’s work it out.
  8. Other nutshells you should read;
    1. Wedding Car
    2. Photo booth
    3. Entertainer
    4. (Adventurer)
Read in a little more detail

Our Website:

  1. This website is meant to be a guide for informational use only. To create this website and its content, we used our expertise, the expertise of people we know and various additional resources including but not limited to the Internet as a whole, life experience, and nearly 40 years of ‘doing stuff’. That said, our expertise / insight / thoughts / resources don’t come with any guarantees. By visiting this site, you’re essentially agreeing that you understand we make no guarantees and that you won’t try to sue us, report me to the government or tell my mum. Because that’d make us sad.
  2. The images on our website are real pictures and for illustrative purposes only.
  3. We value your privacy as much as we value ours. Which is a very great deal.  So, we won’t spread your details around. See our privacy terms for more, remarkably boring, information.

 

Our responsibilities:

  1. We will do everything we can to make sure our participation in your event is a complete success. If we have to incur extra costs because of issues and problems on our side, including using a more expensive partner company to deliver the agreed service or having made a boo boo on our pricing to you, we will suck up those costs.
  2. We will ensure that the Tuk Tuk is fully road legal, insured and fit for purpose for use on public roads in the UK.
  3. Our attendant will be smart and have a guaranteed sense of humour.

 

Our joint responsibilities:

  1. If you ask us to do something and we confirm that we can, we will.  If we politely refuse a booking for whatever reason, please forgive us.
  2. If you want to change some details of what you asked us to do and we agreed, then contact us. We will do everything we can to help and limit the cost to change it but you have to realise that the price for the amended date may be different to the original specially if we have to pass your booking, with your approval, to a partner. The hardest thing to change is the event date.
  3. For insurance and safety reasons, we operate a strict non-smoking policy in and around the Tuk Tuk and ask you to support this, specially at evening events.
  4. We will take pictures of people and things in and around the Tuk Tuk. These will be published to a private online gallery within 5 working days of being taken.  By using our services, you have given us permission to use the pictures for our marketing purposes.

 

Your responsibilities:

We are going to have to ask you to sign up to some things that you will be responsible for. Please take these points seriously.

  1. Although we have some insurance in place and we may have an attendant on duty , the security and accidental, or other damage, to the inside or the outside of the Tuk Tuk or any equipment used as part of the service, by you (or your guests) is completely your responsibility. Any repair costs and loss of income will be passed on to you for payment. These can be high so please be careful.
  2. You must agree a fee with us when we have finalised the specific of what you want and what we can deliver.
  3. You must pay the deposit of half the agreed fee at time of booking to reserve the date.
  4. You must pay the remaining half of the fee 5 days before the event.
  5. You must agree that, although any pictures, videos or other digital files taken by us remain our property, we are not responsible for any problems or disputes arising for the sharing or making public of thoise pictures.
  6. You must contact the venue and agree that our Public Liability Insurance is sufficient for them. We have £5m of insurance and that has been sufficient so far, however If they require additional cover we can purchase that at your cost. We are not responsible if the venue refuses to allow us to do our thing when we arrive.

 

Changing your mind:

Of course you can do this. Duh.

  1. Within 14 days of you paying your deposit and reserving the date, you can simply tell us that you have changed your mind and we will refund the full amount without question and within 48 hours.  However if your event is less than 60 days away when you make the booking then you can’t cancel and will have to pay the full agreed fee.
  2. If you have asked us to create something special for you at and extra cost that is detailed on the order form, we will not be able to return that amount of the fee to you.

 

Cancellation Fees:

Cancelling hurts. We know.  We also know that stuff happens, so let’s keep it simple.  Just email prem@weddingtuktuk.com or call 07770 833 999 and tell us.  We will sort it all out for you but there may be related loss of deposit or fees as listed below.

  1. If you decide to cancel at least 4 months (120 days) prior to the event date, we won’t charge you a thing.  Your deposit will be repaid to you within 48 hours.
  2. If you decide to cancel sometime between 4 and 2 months (120-60 days) before the event date, you will lose your deposit.
  3. If you decide to cancel less than 2 months (60 days) before the event date, we will invoice you for the remaining half of the fee and you will need to pay the full agreed fee in full.

 

Ownership:

  1. The Tuk Tuk and all hardware, software and services used to deliver the service remains our property at all times.  
  2. Seriously,  just because you have more fun that you have ever had in your life with it don’t mean it’s yours.

 

When things go wrong:

They won’t but in case they do let’s work together to sort the problem out. If the fault is critical (stops us delivering the agreed service) then here is some guidance;

  1. If the fault is critical and reasonably foreseeable and caused by us, for instance a mechanical failure that we cannot resolve or sickness, we will ask for your understanding and try to work it out with you. If we cannot and no alternative solution can be found, the full fee will be returned by us to you.
  2. If the fault is critical and reasonably foreseeable and caused by your or your venue’s  failure to comply to our requirements, for instance a lack of power or no suitable access available, then we will both try and resolve it in time for the event.  If we cannot and no alternative solution can be found, the full fee will remain payable by you.
  3. If the fault is critical and unforeseeable, for instance terrible and unexpected weather or a road accident blocking the route, then we will both try and resolve it in time for the event.  If we cannot and no satisfactory alternative solution can be found and agreed on, we will return 50% of the fee to you.

Wedding Car – Additional Terms and Conditions

Please note that;

In a nutshell:

  1. Our Tuk Tuk will be fully insured to drive on public roads. It does not cover the loss/damage to passenger’s property.
  2. We supply an attendant for the whole period and they will arrive with the Tuk Tuk at least 30 minutes before the agreed time.
  3. There are some sensible and simple safety instructions displayed in the Tuk Tuk which need to be followed.
  4. We may refuse to allow leery people on the Tuk Tuk and may need your support.
  5. You can ask us to do whatever you want (within reason) for an extra charge.

 

Read in a little more detail

Safety Regulations:

  1. The Tuk Tuk attendant is the only one insured and allowed to drive the Tuk Tuk anywhere and will be the only person insured. So don’t ask!
  2. The Tuk Tuk can take up to 3 ‘Indian standard size’ passengers as a maximum.
  3. At least one passenger must be over 18 years old and hopefully have all his own teeth.
  4. Passengers must sit and wear their seat belts at all times.
  5. Passengers must keep all parts of their bodies inside the Tuk Tuk at all times.
  6. Passengers must obey the instructions of the attendant / driver.

 

Our responsibilities:

  1. We will provide you with a fit, fluent, fun, fab and DBS checked attendant.
  2. We will make sure that the Tuk Tuk is sparkling clean and decorated to your desires.
  3. The Tuk Tuk will be fully roadworthy and insured to drive on UK public roads.
    1. It is fully road taxed and has a complete, regular, maintenance record.
    2. It is insured against loss and third party damage.
    3. It is not insured to protect against loss and/or damage to passengers property.
  4. Understanding that the design of the Tuk Tuk has no doors or windows, we will do whatever we can to protect you from the elements. Rain is a bummer.
  5. We will collect you, wrap you in love and drive on an agreed GPS guided route to the destination venue and deliver you there on time. 

 

Your responsibilities:

  1. If you would like to make changes to the routing or the agreed Service Agreement on the day which we will endeavour to do, you will pay an additional £90 / hour for the duration that the event.
  2. You are responsible for supporting the attendant should they decide that they must refuse to drive passengers that , in the attendant’s opinion, might be under the influence of alcohol or drugs or whose behaviour may put the attendant, Tuk Tuk, passengers or other people at risk.

 

Photo booth – Additional Terms and Conditions

In a nutshell:

  1. Our Tuk Tuk will be fully insured to drive on public roads. It does not cover the loss/damage to passenger’s property.
  2. You are solely responsible for damage to the photo booth or any part of the set during the period specified for your event.
  3. We supply an attendant for the whole period and they will arrive with the Tuk Tuk at least 60 minutes before the agreed time.
  4. There are some sensible and simple safety instructions which need to be followed.
  5. We may refuse to allow leery people on the Tuk Tuk and may need your support.
  6. You can ask us to do whatever you want (within reason) for an extra charge.

 

Read in a little more detail

 

Safety Regulations:

  1. The photo booth and all associated electrical devices are PAT certified for use in public areas.
  2. The photo booth and all associated devices and props must be kept dry at all times. If based outside in an open exposed position where there is any danger of it getting wet, we will erect a marquee / gazebo over the photo booth and pass the cost on to you.

 

Our responsibilities:

  1. We will provide you with a fit, fluent, fun, fab and DBS checked attendant.
  2. We will make sure that the Tuk Tuk is sparkling clean and decorated to match your desires.
  3. We will arrive about 90 minutes before the venue start to set the photo booth up. We will let you know if we want more time.  If you want us there earlier then we will do everything we can to help you but there will be an extra charge associated with it.
  4. We will make sure that the photo booth is up and running in time for your event. However, if there are unforeseen problems at the venue or the venue is unprepared for us, we may not be ready in time and you will still be asked to pay the full fee.
  5. We will make best efforts to maintain a level of service on the photo booth that means that we have it running and available for at least 90% of the time it is there.
  6. We will make sure our attendant keeps their beady eye on how the photo booth is being used and, if there is any abuse of the facilities, they will have your permission to close the service down, pack up and remove the equipment.  
  7. We will upload the pictures, videos and other files taken in and around the photo booth to a private online storage area.  If we are unable to do this live, we will have them uploaded within 3 working days.

 

Your responsibilities:

  1. We want to repeat this from our ‘General Terms and Conditions’. It’s very important: Although we have some insurance in place and we may have an attendant on duty , the security and accidental or other damage to the inside or the outside of the Tuk Tuk or any equipment used as part of the service, by you (or your guests) is completely your responsibility. Any repair costs and loss of income will be passed on to you for payment. These can be high so be careful.
  2. You must provide us with the address of the venue and ensure that there is ample parking available to us.  We will have a large van and trailer which would take up 3 ‘normal’ car park space.
  3. You must make sure that the photo booth can get access to and be parked in a secure dry position either inside or outside your venue. The Tuk Tuk’s dimensions are 2.65m long by 1.35m wide and it’s  1.7m high. Please also ensure that there is enough room around it for the extra lighting, scene background, printing booth and props if required. The location must be pre-approved by the venue and cannot be moved once set up.
  4. You must make sure that we have access to suitable mains 13 Amp power within 20 meters of the photo booth location  and that a Wi-fi Internet connection is available. If either are unavailable, we will set the photo booth up as a prop only without any photo booth operations or features.
  5. If you would like to make changes to the routing or the agreed service on the day which we will endeavour to do, you will pay an additional £90 / hour for the duration that the event.
  6. You are responsible for supporting the attendant should they decide that they must refuse to access to people that , in the attendant’s opinion, might be under the influence of alcohol or drugs or whose behaviour may put the attendant, Tuk Tuk or other people at risk.

 

Entertainer – Additional Terms and Conditions

In a nutshell:

  1. Our Tuk Tuk will be fully insured to drive on public roads. It does not cover the loss/damage to passenger’s property.
  2. We supply an attendant for the whole period and they will arrive with the Tuk Tuk at least 30 minutes before the agreed time.
  3. There are some sensible and simple safety instructions which need to be followed.
  4. We may refuse to allow leery people on the Tuk Tuk and may need your support.
  5. You can ask us to do whatever you want (within reason) for an extra charge.

 

Read in a little more detail

Safety Regulations:

  1. The Tuk Tuk attendant is the only one insured and allowed to drive the Tuk Tuk anywhere and will be the only person insured.
  2. The Tuk Tuk can take up to 3 passengers as a maximum.
  3. At least one passenger must be over 18 years old.
  4. Passengers must sit and wear their seat belts at all times.
  5. Passengers must keep all parts of their bodies inside the Tuk Tuk at all times.
  6. Passengers must obey the instructions of the attendant.

 

Our responsibilities:

  1. We will provide you with a fit, fluent, fun, fab and DBS checked attendant.
  2. We will make sure that the Tuk Tuk is sparkling clean and decorated to your desires.
  3. The Tuk Tuk will be fully roadworthy and insured to drive on UK public roads.
    1. It is fully road taxed and has a complete, regular, maintenance record.
    2. It is insured against loss and third party damage.
    3. It is not insured to protect against loss and/or damage to passengers property.
  4. Understanding that the design of the Tuk Tuk has no doors or windows, we will do whatever we can to protect you from the elements. Rain is a bummer.
  5. We will drive your guests around a pre-agreed route around your wedding venue and entertain them as much as we can.

 

Your responsibilities:

  1. If you would like to make changes to the routing or the agreed service on the day which we will endeavour to do, you will pay an additional £90 / hour for the duration that the event.
  2. You are responsible for supporting the attendant should they decide that they must refuse to drive passengers that , in the attendant’s opinion, might be under the influence of alcohol or drugs or whose behaviour may put the attendant, Tuk Tuk, passengers or other people at risk.