Our Website:

1. This website is meant to be a guide for informational use only. To create this website and its content, we used our expertise, the expertise of people we know and various additional resources including but not limited to the Internet as a whole, life experience, and nearly 40 years of ‘doing stuff’. That said, our expertise / insight / thoughts / resources don’t come with any guarantees. By visiting this site, you’re essentially agreeing that you understand we make no guarantees and that you won’t try to sue us, report me to the government or tell my mum. Because that’d make us sad.
2. The images on our website are real pictures and for illustrative purposes only.
3. We value your privacy as much as we value ours. Which is a very great deal.  So, we won’t spread your details around. See our privacy terms for more, remarkably boring, information.

Our responsibilities:

1. We will do everything we can to make sure our participation in your event is a complete success. If we have to incur extra costs because of issues and problems on our side, including using a more expensive partner company to deliver the agreed service or having made a boo boo on our pricing to you, we will suck up those costs.
2. We will ensure that the Tuk Tuk is fully road legal, insured and fit for purpose for use on public roads in the UK.
3. Our attendant will be smart and have a guaranteed sense of humour.

Our joint responsibilities:

1. If you ask us to do something and we confirm that we can, we will.  If we politely refuse a booking for whatever reason, please forgive us.
2. If you want to change some details of what you asked us to do and we agreed, then contact us. We will do everything we can to help and limit the cost to change it but you have to realise that the price for the amended date may be different to the original specially if we have to pass your booking, with your approval, to a partner. The hardest thing to change is the event date.
3. For insurance and safety reasons, we operate a strict non-smoking policy in and around the Tuk Tuk and ask you to support this, specially at evening events.
4. We will take pictures of people and things in and around the Tuk Tuk. These will be published to a private online gallery within 5 working days of being taken.  By using our services, you have given us permission to use the pictures for our marketing purposes.

Your responsibilities:

We are going to have to ask you to sign up to some things that you will be responsible for. Please take these points seriously.

1. Although we have some insurance in place and we may have an attendant on duty , the security and accidental, or other damage, to the inside or the outside of the Tuk Tuk or any equipment used as part of the service, by you (or your guests) is completely your responsibility. Any repair costs and loss of income will be passed on to you for payment. These can be high so please be careful.
2. You must agree a fee with us when we have finalised the specific of what you want and what we can deliver.
3. You must pay the deposit of half the agreed fee at time of booking to reserve the date.
4. You must pay the remaining half of the fee 5 days before the event.
5. You must agree that, although any pictures, videos or other digital files taken by us remain our property, we are not responsible for any problems or disputes arising for the sharing or making public of thoise pictures.
6. You must contact the venue and agree that our Public Liability Insurance is sufficient for them. We have £5m of insurance and that has been sufficient so far, however If they require additional cover we can purchase that at your cost. We are not responsible if the venue refuses to allow us to do our thing when we arrive.

Changing your mind:

Of course you can do this. Duh.

1. Within 14 days of you paying your deposit and reserving the date, you can simply tell us that you have changed your mind and we will refund the full amount without question and within 48 hours.  However if your event is less than 60 days away when you make the booking then you can’t cancel and will have to pay the full agreed fee.
2. If you have asked us to create something special for you at an extra cost that is detailed on the order form, we will not be able to return any of that amount of the fee to you no matter when the cancel;lation is made.

Cancellation Fees:

Cancelling hurts. We know.  We also know that stuff happens, so let’s keep it simple.  Just email prem@weddingtuktuk.com or call 07770 833 999 and tell us.  We will sort it all out for you but there may be related loss of deposit or fees as listed below.

1. If you decide to cancel at least 4 months (120 days) prior to the event date, we won’t charge you a thing.  Your deposit will be repaid to you within 48 hours.
2. If you decide to cancel sometime between 4 and 2 months (120-60 days) before the event date, you will lose your deposit.
3. If you decide to cancel less than 2 months (60 days) before the event date, we will invoice you for the remaining half of the fee and you will need to pay the full agreed fee in full.  If necessary and requested, we will work with you and your wedding insurance company to help you with your claim in respect to our total invoiced fee.

Ownership:

1. The Tuk Tuk and all hardware, software and services used to deliver the service remains our property at all times.  
2. Seriously,  just because you have more fun that you have ever had in your life with it don’t mean it’s yours.

If things go wrong:

They won’t but in case they do let’s work together to sort the problem out. If the fault is critical (stops us delivering the agreed service) then here is some guidance;

1. If the fault is critical and reasonably foreseeable and caused by us, for instance a mechanical failure that we cannot resolve or sickness, we will ask for your understanding and try to work it out with you. If we cannot and no alternative solution can be found – for example an alternative date – , the full fee will be returned by us to you.
2. If the fault is critical and reasonably foreseeable and caused by your or your venue’s  failure to comply to our requirements, for instance a lack of power or no suitable access available, then we will both try and resolve it in time for the event.  If we cannot and no alternative solution can be found, the full fee will remain payable by you.
3. If the fault is critical and unforeseeable (Force Majeure), for instance terrible and unexpected weather, a road accident blocking the route or some virus threatens humanity that turns us all into zombie chickens, then we will both try and resolve it in time for the event.  If we cannot and no satisfactory alternative solution can be found and agreed on, we will return 50% of the fee to you. 

You agree that we will not be held liable for any other costs or losses ( incidental or otherwise) incurred by you other than those directly related to the service agreement and compensated for, in full, by the return of the fees as stated in the paragraphs above.

Our responsibilities:

1. We will provide you with a fit, fluent, fun, fab and DBS checked attendant.
2. We will make sure that the Tuk Tuk is sparkling clean and decorated to your desires.
3. The Tuk Tuk will be fully roadworthy and insured to drive on UK public roads.
   1. It is fully road taxed and has a complete, regular, maintenance record.
   2. It is insured against loss and third party damage.
   3. It is not insured to protect against loss and/or damage to passengers property.
4. Understanding that the design of the Tuk Tuk has no doors or windows, we will do whatever we can to protect you from the elements. Rain is a bummer.
5. We will collect you, wrap you in love and drive on an agreed GPS guided route to the destination venue and deliver you there on time. 
6. Should you require them, we will provide new, high quality, smoke bombs/flares for you to enjoy at your event. These will be sourced from Enole Gaye – a premium global supplier in the sector.
7. Pyrotechnic devices cannot be used in public places e.g. gardens, public parks, streets or within 50m of buildings without consent from your local authority and written confirmation received. It will be our responsibility to obtain this for you.

Your responsibilities:

1. If you would like to make changes to the routing or the agreed Service Agreement on the day which we will endeavour to do, you will pay an additional £90 / hour for the duration that the event.
2. You are responsible for supporting the attendant should they decide that they must refuse to drive passengers that , in the attendant’s opinion, might be under the influence of alcohol or drugs or whose behaviour may put the attendant, Tuk Tuk, passengers or other people at risk.
3. You are WHOLLY AND SOLELY  responsible to ensure that any smoke bombs/flares supplied by us and used by your guests are used safely. 

Safety Regulations:

1. The photo booth and all associated electrical devices are PAT certified for use in public areas.
2. The photo booth and all associated devices and props must be kept dry at all times. If based outside in an open exposed position where there is any danger of it getting wet, we will erect a marquee / gazebo over the photo booth and pass the cost on to you.

Our responsibilities:

1. We will provide you with a fit, fluent, fun, fab and DBS checked attendant.
2. We will make sure that the Tuk Tuk is sparkling clean and decorated to match your desires.
3. We will arrive about 90 minutes before the venue start to set the photo booth up. We will let you know if we want more time.  If you want us there earlier then we will do everything we can to help you but there will be an extra charge associated with it.
4. We will make sure that the photo booth is up and running in time for your event. However, if there are unforeseen problems at the venue or the venue is unprepared for us, we may not be ready in time and you will still be asked to pay the full fee.
5. We will make best efforts to maintain a level of service on the photo booth that means that we have it running and available for at least 90% of the time it is there.
6. We will make sure our attendant keeps their beady eye on how the photo booth is being used and, if there is any abuse of the facilities, they will have your permission to close the service down, pack up and remove the equipment.  
7. We will upload the pictures, videos and other files taken in and around the photo booth to a private online storage area.  If we are unable to do this live, we will have them uploaded within 3 working days.

Your responsibilities:

1. We want to repeat this from our ‘General Terms and Conditions’. It’s very important: Although we have some insurance in place and we may have an attendant on duty , the security and accidental or other damage to the inside or the outside of the Tuk Tuk or any equipment used as part of the service, by you (or your guests) is completely your responsibility. Any repair costs and loss of income will be passed on to you for payment. These can be high so be careful.
2. You must provide us with the address of the venue and ensure that there is ample parking available to us.  We will have a large van and trailer which would take up 3 ‘normal’ car park space.
3. You must make sure that the photo booth can get access to and be parked in a secure dry position either inside or outside your venue. The Tuk Tuk’s dimensions are 2.65m long by 1.35m wide and it’s  1.7m high. Please also ensure that there is enough room around it for the extra lighting, scene background, printing booth and props if required. The location must be pre-approved by the venue and cannot be moved once set up.
4. You must make sure that we have access to suitable mains 13 Amp power within 20 meters of the photo booth location  and that a Wi-fi Internet connection is available. If either are unavailable, we will set the photo booth up as a prop only without any photo booth operations or features.
5. If you would like to make changes to the routing or the agreed service on the day which we will endeavour to do, you will pay an additional £90 / hour for the duration that the event.
6. You are responsible for supporting the attendant should they decide that they must refuse to access to people that , in the attendant’s opinion, might be under the influence of alcohol or drugs or whose behaviour may put the attendant, Tuk Tuk or other people at risk.

Safety Regulations:

1. The Tuk Tuk attendant is the only one insured and allowed to drive the Tuk Tuk anywhere and will be the only person insured.
2. The Tuk Tuk can take up to 3 passengers as a maximum.
3. At least one passenger must be over 18 years old.
4. Passengers must sit and wear their seat belts at all times.
5. Passengers must keep all parts of their bodies inside the Tuk Tuk at all times.
6. Passengers must obey the instructions of the attendant.

Our responsibilities:

1. We will provide you with a fit, fluent, fun, fab and DBS checked attendant.
2. We will make sure that the Tuk Tuk is sparkling clean and decorated to your desires.
3. The Tuk Tuk will be fully roadworthy and insured to drive on UK public roads.
   1. It is fully road taxed and has a complete, regular, maintenance record.
   2. It is insured against loss and third party damage.
   3. It is not insured to protect against loss and/or damage to passengers property.
4. Understanding that the design of the Tuk Tuk has no doors or windows, we will do whatever we can to protect you from the elements. Rain is a bummer.
5. We will drive your guests around a pre-agreed route around your wedding venue and entertain them as much as we can.

Your responsibilities:

1. If you would like to make changes to the routing or the agreed service on the day which we will endeavour to do, you will pay an additional £90 / hour for the duration that the event.
2. You are responsible for supporting the attendant should they decide that they must refuse to drive passengers that , in the attendant’s opinion, might be under the influence of alcohol or drugs or whose behaviour may put the attendant, Tuk Tuk, passengers or other people at risk.